Description of Current ICT Service Management

Question: Discuss about the Description of Current ICT Service Management . Answer: Introduction Nowadays change is needed to be implied in every organization for more development and improvement of the organization. Implications are analyzed by those modification technique which acts as business strategy in the organization (www.free-management-ebooks.com, 2016). Strategy is the direction and scope of an organization over the long term, which achieves advantage in a changing environment through its configuration of resources and competences. -------------------Johnson (2009) There are various schemes and techniques through which changes can be brought in by identifying the problem. Strategic decisions in an organization can be brought by different planning system which is mentioned in the figure below: Source: www.free-management-ebooks.com A. Among all the strategies SWOT analysis of Charles Sturt University is described to develop positive changes in the organization. SWOT analysis is a technique of business analysis which can be performed by any organization for markets, services, products and for improvement of the future growth of the product (Overton, 2007). Identification of strengths and weakness and understanding the opportunities and threats of an organization is the main function of SWOT analysis. It is the responsibility of a manager to think about the development of the organization and bring profitable growth in the organization. SWOT analysis template of Charles Stuart University is described below: Organization: Charles Stuart University (CSU) Date:23.9.16 Description of current or new ICT Service As CSU is a university, so proper learning environment is needed to be described here with proper application. An integration of Interact online learning environment is administered with collaboration and delivery systems which is used for learning and teaching in single fundamental space. Its source of learning is Sakai Open Learning Management System (LMS). Generally this source is used for professional improvement in research about learning and teaching (Dolphin, 2011). Especially this is made for distance education students. The interaction based on academic principal which is related with technology development in the organization. Strengths The universitys system and service of the work process modernize the resources and facilities of the work progress of students and teachers in the university by eliminating the problems of the staffs and the students in the university. The research collaborators and the students are facilitated with remote access technique. This helped the students to learn fast and teachers to make them understand properly. Cost effectiveness is less as the open-source Sakai LMS is used as the software in the organization. The innovations and training materials are also shared by other organizations and universities (Kumar and Lin, 2013). The code are accessed by IT staffs and customized with the changing circumstances in the university. The sharing and repurposing of content can be readily done with activity which is related to various researches. They are explained by templates and materials and by this reduction of duplicate work have done. Operational errors, redundant training costs, automation process for downtime with centralized functions costs are reduced by LMS. Weakness No support service available because of use of LMS. It is necessary that the service management should be hosted by the university. Direction in deal of IT infrastructure is found which is inconsistence and cannot be handled properly by other several browsers and this causes trouble for the IT staffs. Teachers are not provided adequate time, so it is tough for the teachers to give feedbacks after checking the online forums. For that reason coping up with the studies are tough for the students and they are unable to self motivate themselves with proper direction. Online applications cannot be filled up by the students properly because the level varies on IT. Issues arise because web accessibility problems are not designed by the content and activities. Training is not provided by open-source vendor. Driving teaching styles by innovative method cannot be provided by LMS (Kats, 2010). Update of Sakai software has not been done for a long time period is the university. The accessibility standards with conformity of the rival products are limited and it is hard to be operated outside the tools. For software update there were no plans for apps and mobile interface. Opportunities There are many students who are studying by distance, for them increase of diversity with flexible study arrangements and development for distance learning can be given as an opportunity. Undulating mobile ownership on smart phones, tablets among students and teachers with desire to complete work on technology. Broadband internet has been started to be used in large number in Australia. National Broadband Network is developed and used in large amount in residences and offices of Australia. Other technologies are also introduced in large amount and they are needed to be developed with high speed. Threats Inflexibility, instability and clumsiness have been increased because of lack of competition among the LMS companies which are proprietary. The choice several companies have been commonly developed with personal contribution and other source. From Sakai LMS, the organizations and universities are moving and its community will shrink (Overton, 2007). Online education has been made for the distance learning students and if update in information is not done then the reputation of CSU will be affected. Problem can be raised if the teaching styles are not innovative which can affect the future of the students. Is the service management is not developed then learning styles can be affected in the university. Summary and Recommendations Charles Stuart University (CSU) is one of the leaders in distance education and learning techniques which is flexible. Significant weaknesses and threats has been analysed by the recent system of the university. The strengths mentioned above should be developed more and positive position should be brought in the sector. Especially the remote access facility with streamlined experience with development in accessibility with interoperability in the online education system with competitive improved system. The market value of broadband has been increased because it has market force as NBN is commonly used in schools and homes. Various application of online learning is needed to be developed with LMS in CSU. Mobile version wit use of smart phones and tablets should be developed in latest version (Overton, 2007). The Enterprise Architecture and Liaison unit has some objectives which is fragment with integrated system which is scalable and sustainable. There are some goals which is achieved by ICT system which is needed to be diversified with sustainable and technological limits which is open sourced with LMS and these issued are resolved with update done in Sakai with un sustainability process in users community. The ongoing process of the system is secured by LMS vendor with scalability and functionality reducing the pressure which occurs because of lack of training and host management process. This report shows the choice, investigation method, implementation of LMS and adaptability (Belkin, Corbitt and Wickramasinghe, 2013). Short Term (now) The formation of working group will be done where LMS process is needed to be open sourced with the options adopted by proprietary company. Priority featured by LMS is needed to be surveyed for the students where prospective of the software is discussed. The open-source will be designed with LMS for conducting study. Mid Term (next 12 months) Representatives of vendor will be invited with group within 12 months. The criteria of the university are presented with formal tenders. The distance and online program of CSU is advantageous in negotiating phase with secured leveraged service arrangement which is frequently charged by the commercial vendors for better quality service (Belkin, Corbitt and Wickramasinghe, 2013). Long Term (next 3 to 5 years) In the introduction phase, for next 3 to 5 years programs of change management is projected and guided with piloting and transition guidance in the university. The channels of the communication will be kept open with frequent updates projected with students and staffs. Review is brought with ongoing consultation after educational research which is consulted with identification. E-Business E-Commerce Models and Strategies The importance of E-business is increasing day by day in todays generation. Internet has provided various technologies and business development advertises of several products which are spread in the form of advertisement sometimes (Shaw, 2003). Designs in interfacing ways with the application of internet with competitive business technology are driving the market recently. Business strategies are governed by calculative dissemination with the process of E-Business. E-business is playing role of portal in global market in unprecedented level. There are several examples drawn such as, EDI (Electronic Data Interchange), MRP (Material Requirements Planning), and ERP (Enterprise Resource Planning). Email marketing and chain management is the necessary features of E-business. There are some strategies of E-Business: Supply chain management This is handled with the procedure of chain management. Coordination and retail of wholesale in various products are analysed here. Integration of supply with the source of chain right is observed in dissemination process of electronic technology and other supply of chain management. Customer service relationship management Effective strategies of E-business are involved in customer service development and it also ensures customer satisfaction. Customer friendly services are provided by e-business which satisfies the needs of the customer easily. Inventory and service management integration Strategies in inventory services and integration management are developed through this system. Purchasing machines and inventory accumulation with tax implications with high expenditure is justified in this strategy (Shaw, 2003). Operation alignment Through the short-term goal tactical alignment is proposed in strategy planning which is coordinated with long term goal with e-business strategy. Fast and swift process is developed by diverging style of e-business with channel integrity and other subscriptions (Shaw, 2003). Diversification is done in E-commerce from many years. Offering delivery in fast mode in time is the facility which the E-commerce gives. There are some E-commerce business models which are used now days. They are: B2B B2C C2B In the given figure the model of e-commerce is described below: Business-to-Business (B2B) model Order of purchasing is involved with electronic transactions which are used during goods trading. Subscription with manufacturing and dealings with professional services are followed by this model. An organization is guided by this model to improve the ICT system in the organization. For example amazon.com is an example of B2B model. Business to consumer (B2C) model In a business organization transaction method are followed by B2B model for customers help and development (Lee, 2008). Consumer to Business (C2B) model C2B is business model where customers profit is analysed by customer satisfaction process and revenue management way (Shaw, 2003). There are various strategies of revenue generation in E-commerce. They are purely online system; brick and click, auction, market place storing and bargaining. These methods are helpful which processes the implementation of e-commerce strategies. There are various elements of business models: Revenue model Value proposition Market opportunity Competitive advantages Competitive environment Organizational development Management team The main facility is E-business and E-commerce is that, it is easy to deal by the customers. The Information Communication technology is depicted properly with the adaptability of E-commerce (Lee, 2008). The e-commerce or online business is 24 hours opened for the consumers and with one click they can view the details about the advertisement of the product and the business models with various developed skills (Schneider, 2002). If the students in the university want to adopt knowledge about e commerce then, they have to give details description about E-commerce and E-business following all the models and strategies and techniques used by the technology which has made life easier now a days. In case of academy and education students can easily by the books and learning material; online through commercial transaction method. Thats what which can be adopted by students and teachers in school, colleges and universities and other customers are also facilitated by this service. Conclusion In this assignment various strategies of internet technology and programs of Charles Sturt University is described in the first part (Schneider, 2002). The SWOT analysis of the university is properly mentioned with long term, midterm and short term plan to analyse the process through which ICT development in the university is needed to be developed. In the second part the brief study about e- commerce and e-business is described with various models and strategies which have shown the advantages of technology and use of internet. References Belkin, M., Corbitt, B. and Wickramasinghe, N. (2013).Strategic ICT planning in pathology. New York, NY: Springer. Dolphin, I. (2011).Sakai CLE Courseware Management. Packt Publishing Ltd. Elliot, S. (2002).Electronic commerce. Chichester: John Wiley Sons. Kats, Y. (2010).Learning management system technologies and software solutions for online teaching. Hershey, PA: Information Science Reference. Kumar, V. and Lin, F. (2013).System and technology advancements in distance learning. Hershey, Pa.: IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA). Lee, I. (2008).E-business models, services, and communications. Hershey, PA: Information Science Reference. Overton, R. (2007).Business Strategy Made Simple. Murwillumbah: Martin Books. Schneider, G. (2002).Electronic commerce. Australia: Course Technology. Shaw, M. (2003).E-business management. Boston: Kluwer Academic. www.free-management-ebooks.com. (2016).Strategy skills. [online] Available at: https://www.free-management-ebooks.com/dldebk-pdf/fme-swot-analysis.pdf [Accessed 23 Sep. 2016].

The Role Of Desdemona In Shakespeares Othello Essays - Othello, Iago

The Role Of Desdemona In Shakespeare's Othello The Role of Desdemona in Shakespeare's Othello The character of Desdemona represents a woman of the 17th century who surpassed the norms of sexual morality set for Venetian women of that time. When Desdemona left the house of her father, Brabantio, to wed the Moor, Othello, it was the first step in redefining her role as a woman. Desdemona, instead of asking her father's permission, decided on her own to marry Othello. It seems as though Desdemona was breaking away from the strictness imposed by Brabantio. She denied her father any right in choosing or granting allowance to Othello to marry her. Instead she chose the man who she wanted to marry and felt it unnecessary that her father intervene in their relationship. This act of independence by Desdemona tore away the gender barriers of the Venetian patriarchal society and posed a threat to male authority. The other aspect of Desdemona's mutiny was the miscegenation in Desdemona and Othello's marriage. 1The choice of mate made by Desdemona further deviated from the role in which V enetian society would cast her. The traditions of the Venetian society are discovered when Iago speaks to Brabantio and plants both the ideas of miscegeny and loss of power into Brabantio's mind. Iago cautions Brabantio: Your heart is burst, you have lost half your soul; Even now, now, very now, an old black ram Is tupping your white ewe. Arise, arise! (Oth I. i. 88-90) These lines highlight the fact that in Elizabethan society, Brabantio, like other fathers, considered Desdemona's body to be his possession while also tapping into the fear of miscegenation that existed in Venice at that time. 2In his book ?Sex in History,? Rattray Taylor describes patriarchal societies in which the power was placed in the hands of men, to be based on father-identifier schemes (77). Taylor explains that children who are father-identifiers, model themselves after their fathers because of their interest in authority and in an attempt to acquire power as their fathers have (314). This can be applied to Desdemona's rebelliousness. Because Brabantio had such immense power over her, Desdemona may have wanted to gain this kind of power herself. Thus she decided to take her relationship into her own hands and ignored the tradition of receiving her father's approval. Desdemona was striving to play an equal role with the men in the Venetian society. The aspect of playing the same role as the men in the Venetian society also explains Desdemona's marriage to Othello. Instead of Brabantio taking the initiative in the marriage, Desdemona took the initiative in the courtship because she envied the power that her father had over her and the power of Othello's bravery and masculinity. 3She wished to be a man as brave and as noble as Othello (Holland 253). Desdemona's actions were not necessarily based on the desire to be a man, but more so a desire to have the equal powers of men. By marrying Othello, Desdemona was showing that she was strong enough and educated enough to break the societal confines of passivity for women (Walker 2). However, we must not assume that Desdemona did not love Othello or that she married him only to define herself as a liberated woman. Desdemona's concise statement about her love was revealed with balance and health when she said: I saw Othello's visage in his mind, And to his honours and his valiant parts Did I my soul and fortunes consecrate. (Oth. III. iii. 250-252) We can see that she loved Othello for his body and mind, for his reputation and actions, and she consecrated herself to him spiritually and practically and she continued to love him throughout all the events and accusations. Race was not an issue to Desdemona and this was a result of her intelligence and determination to become liberated. Othello, however, may have been frightened by Desdemona's aggressiveness as a woman. This, along with the misperceptions brought on by Iago, could have led to his changing views of Desdemona. When Othello and Desdemona are first married, Othello spoke nothing but love for Desdemona. Robert Burns' poem, ?A Red, Red Rose? best represents Othello's feelings toward Desdemona. The lines: ?As fair art thou, my bonnie lass, / So deep in luve am

The Infamous Jay Gould Essays - Erie Railroad, Gilded Age, Jay Gould

The Infamous Jay Gould Shortly after Gould left for Wall Street he made a modest profit by shorting railroad stocks in the panic of 1857.He had made a modest and profitable investment. He then went long in several railroads, shortly after the panic and his timing prooved to be extremely accurate. In 1867 Daniel Drew, treasurer and longtime director of the Erie Railroad, added Gould and James Fisk to the Erie board of directors. When Cornelius Vanderbilt, of the New York Central, sought to buy control of the Erie a spectacular battle ensued. Gould, Fisk, and Drew promptly issued thousands of shares of new, watered stock. The poison pill of the time, although Gould may hav been as Erie as the canal, he did revolutionize financial tactics. When the angry Vanderbilt obtained an arrest warrant for the three, they ferried company headquarters to Jersey City, and Gould rushed to Albany where a pliable New York legislature authorized the stock issue. Eventually peace was made with Vanderbilt, but that gentleman was reported to have muttered that his trouble with the Erie has learned me it never pays to kick a skunk. Later in the fall of 1869 Gould and Fisk conspired with the brother-in-law of President Ulysses S. Grant to corner the gold market, causing the panic of Black Friday, September 24, 1869, and a tremendous margin call for Gould. He was even reported as telling his partners to buy as he was selling tremendous volumes of gold. After the crash his partners were left with nothing as Gould went long the market at the lowest levels. Gould continued to loot the Erie until his departure in 1872. His role in the Erie War and the attempted gold corner gave him a reputation as the prime financial predator of the age. Possessing a fortune, Gould turned to western railroads. In the twenty years after 1872 he was a director of seventeen major lines and the president of five. He purchased much Union Pacific stock and controlled that road until 1878. At first Gould improved the management of the Union Pacific but later blackmailed the company by threatening to have the Gould-controlled Kansas Pacific build a nuisance line to Utah. During the 1880s Gould controlled about half the mileage southwest of St. Louis and Kansas City and tried unsuccessfully to expand his western holdings into a transcontinental rail empire to the Atlantic Coast. He also owned the New York World for a time and held major investments in New York City's elevated railways and several large telegraph companies, including Western Union. Gould was a man of many faults and virtues. He was cold and unscrupulous but courteous and unassuming, and in his private life, devoted to his family, flowers, and books. He could not be trusted but nonetheless helped build more efficient regional rail systems. He was a wrecker of values but a railway leader who helped achieve major rate reductions. Gould remains the prototype robber baron of the late nineteenth century, although his defects probably have been exaggerated because he was never comfortable with the press. History

Willy Loman, in the book Death of a Salesman, by Arthur Miller, and his quest for the American Dream.

Willy Loman, in the book Death of a Salesman, by Arthur Miller, and his quest for the American Dream. A Death of the American DreamThe American Dream is forever being chased, and never caught. Willy Loman, the main character, in A Death of a Salesman, by Arthur Miller chose to follow the American dream and lead the life it gave him. The American dream is the belief that through sheer hard work alone, any man can gain professional success and thus receive personal gain. The major flaw in this 'dream' is that it produces selfish individuals who will go to any extent to receive personal gain. Willy's character is one of a common man; Miller portrays him not as an evil selfish person, but as a well meaning yet misguided person. Miller also adds other characters to show the different effects the American dream can have on people.For Willy and his wife Linda, life's accomplishments and sources of pleasure are simple. They focus their lives on the mortgage of their house.The American Dream, New Jersey 1991For twenty-five years Willy and Linda have been working to pay off their mortgage, and once they do that, they will attain a sense of freedom, or the 'American Dream.' Willy is a salesman, always traveling from state to state, staying in motels, away from home. This increases the importance of a house to him because it is not only a place where he lives, but it also represents stability in his life. He shows the same pride for his ownership of the house as he did for Biff, his son, during his football years.Biff's character is one of an admired nature. When he was at school he was always popular, athletic and full of potential. All this changed however when he went to see his father in Boston. This is when Biff found out about Willy's affair. Finding this out crushed Biff...

Spotlight on Obama's Foreign Policy Essay Example | Topics and Well Written Essays - 500 words

Spotlight on Obama's Foreign Policy - Essay Example However, the implementation and temperament of Obama's style will greatly impact the ways in which we negotiate with the global community. The policies of Barak Obama have fundamentally changed the ways in which we confront our adversaries in the Middle East and elsewhere around the globe. A key to Obama's strategy for engaging countries that are hostile towards the US, and present a threat to our national security, is the elimination of Bush's failed policy that mandated the need for preconditions during the negotiating process. Iran is an example where the Bush administration demanded that Tehran suspend its nuclear enrichment program before agreeing to any talks. This became a roadblock to negotiations, as the Iranians refused to give up what they perceived as a sovereign right (Anderson, 2008, p. A08). In addition, this policy has been blamed for the election of the right-wing reactionary Mahmoud Ahmadinejad in 2005, partially as a response to the US's hard line foreign policy (Zahedi and Memarian, 2007, M2). Obama's willingness to talk should bring about a thawing of relations and empower the more moderate Iranians that held power until the election of Bush (Iran moderate elected speaker, 2000). Barak Obama will further benefit from the goodwill that he has amassed from the governments and people around

Correlation of how many student took the LSATs and how many students Essay

Correlation of how many student took the LSATs and how many students actually got accepted into law school - Essay Example In essence, Law Schools will try to place higher LSAT requirements for students so that they are protrayed as having higher standards and so that they compete effectively. LSAC implemented the requirement to ensure uniformity in the criteria that member schools used to admit students to their law programs. However, the validity of LSAT has come under controversy considering that there is a possibility that students who might be proficient could be left out by LSAT requirement. A study conducted by Domino & Domino established that 54% of those students who passed the LSAT actually proved that the test was valid. The study was conducted on first year students using their average scores in various Law Schools and involved 726 students (12). However, Domino & Domino also explain that the values were very different across schools. Controversies have also recently arisen over cheating where some students hire other people to take the tests for them. The general realization from these findings is that there are other factors that influence the LSAT other than the standardization requirement by the schools. For instance, Law Schools might make the tests extremely difficult so that they appear as having high quality students and therefore influence the admission of their graduates to the mainstream practising of the Law. The essence of tests is not to lock out candidates but to ensure that only those candidates with the correct qualifications are admitted. The following paper seeks to establish the nature of correlation between the number of students who take LSAT and the ones who actually get admitted in Law schools so as to determine whether most students who take the exams fail or pass. According to Burdette, â€Å"LSAT is usually administered by the Law School Admissions Council a non-profit organization†¦Ã¢â‚¬ (4) and the general realization is that Law Schools realized that they needed

Color Matters Essay Example for Free

Color Matters Essay In the marketing arena, color plays a significant role in a company’s advertisement and packaging. According to research, the right color is worth a thousand words as well as it can increase sales and a company’s profit (Morton, 2010). Most importantly, a company’s color is closely related to the type of judgment and decisions consumers make regarding a specific product. Research also reveals that color increases brand recognition, memory, engages and increases participation, and attracts consumers attention (Morton, 2010). Overall, color is powerful in marketing. Therefore, this paper will discuss the importance of color with Coca-Cola Company’s advertising as it relates to the different meanings, cultures, and segment markets. The Importance Of Color With Coca-Cola Company’s Advertising Coca-Cola is one of the world’s most popular and recognized brand. Let’s discuss the company’s purpose for being in business. The mission of the Coca-Cola Company is â€Å"to refresh the world, inspire moments of optimism and happiness, create value, and make a difference† (The Coca-Cola Company, 2013). With that being said, the colors of the Coca-Cola Company in their advertising, which is red and white, are extremely important for a number of reasons. First, the company wants to send the right message to consumers. Second, the colors help identify the different brands (Kolter Keller, 2012). Third, the different colors also help the company to differentiate themselves from their competitors. Most of all, Coca-Cola’s distinctive colors conveys information and/or provides consumers with some other operational benefits (Morton, 2012). Overall, the colors main goal is to get consumers’ attention while making an impact on their buying decision. The Different Meanings According to the color wheel of branding and packaging, the Coca-Cola Company’s colors for their advertisement ensures different meanings. As stated earlier, the colors of the company’s advertisement are red and white. These colors have been used for more than a hundred years. Red promotes Coca-Cola friendly qualities such as energy, powerful, courage, excitement, and strength (Kolter Keller, 2012). Whereas white indicates that the company is all about creating products that are innovative and modern. As result, these colors have been a very successful color strategy and have helped the company become the world’s top companies in their industry (Pigford, 2013). In addition to, the great contrast of the colors also ensure readability, which is one of the important factors of product strategy in marketing (Pigford, 2013). The Culture The Coca-Cola Company has a winning culture, which defines the attitudes and behaviors of their employees (The Coca-Cola Company, 2013). In this case, the choices of the colors also inform consumers that the employees also have the same attributes regarding their work performance. Coca-Cola’s colors relates to their culture because the company and its employees demonstrates: (1) collaboration; (2) how they have courage to shape a better future; (3) integrity; (4) accountability; (5) passion; (6) diversity; and (7) quality. The Market Segments A marketing segment is referred to as aggregating prospective buyers into groups that have common needs and their response to a marketing action will be similar. Market segmentation stresses two things: (1) grouping individuals or organizations according to similarity of needs and the benefits desired; and (2) needs and benefits must be associated to specific tangible marketing actions (Identifying Market Segments Target, 2011). Coca-Cola’s market segment consists of consumers who are seeking different and great products that are. The company’s colors also target individuals who also want to make differences in the communities, which require them to demonstrate commitment, energy, strength, and excitement. In conclusion,it is imperative that companies consider their choice of color when advertising or completing packaging. Colors and marketing are connected to one another in so many ways. Colors can influence an individual’s thinking, actions, cause reactions (Morton, 2012). In fact, colors cannot be replaced because they are known as the most powerful forms of communication. More than so ever, colors are the visual component that consumers remember the most about a brand (Morton, 2012). Many companies who produce great brands rely on color as their key factor in immediate recognition. So, companies should utilize the color wheel of branding and packaging before launching their product. Reference Mortan, J. (2012). Color Matters. Retrieved from  http://www.colormatters.com/